To print a DD Form 1172-2 containing information for one or more dependents: On the “Home” page, click Print Family List. Your CAC will be used to sign the DD Form 1172-2 and then be saved to the database for use when the family member ID card is created. The “Privacy Act Statement” page will display. Click Proceed to verify that your system is configured correctly to perform the Add a Family Member function. Note:  To update your work email address, follow the instructions in Updating Email Encryption and Signing Certificates. To take advantage of the time-saving benefits that RSS-IDCO provides to Sponsors and family members, your computer must meet the following minimum system requirements: STOP: If you do not have sufficient permissions to verify or make configuration changes on your computer, please contact your organization’s System Administrator for assistance. Note:   The printed copy of this DD Form 1172-2 is for informational purposes only and may not be used for ID card issuance. Downloading Applications - how to download applications on the CAC for your DoD membership. If the new email address is the same as the old one, the user will be presented with an option to change only the Signature certificate. If you are accessing IDCO from behind a proxy server, the synchronization step will fail. The “Confirmation – Add a Family Member” page lists the types of verification documents that you need to bring to a RAPIDS ID Card Office. These capabilities include: In addition, the following Common Access Card (CAC) maintenance actions, previously available through the User Maintenance Portal (UMP), are available: Using her/his CAC, a Sponsor can complete the following tasks using RSS-IDCO: Using a DS LOGON (userid and password), a Sponsor can complete the following tasks using RSS-IDCO: RAPIDS Self Service – ID Card Office Online (RSS-IDCO) is designed to save time for Sponsors and family members by allowing the Sponsor to complete tasks online using her/his CAC or DS LOGON instead of in-person at an ID card office. Click Save to save your changes or Cancel to return to the “Home” page without saving your changes. Postal Code – Enter the zip code of the dependent residence. The 64-bit version of IE will appear as iexplore.exe; the 32-bit version of IE will appear as iexplore.exe *32. Note:  “xx.xx.xx.xx” will be replaced with the actual IP address that was provided by DMDC. Address 1 – Enter the first line of the family member’s residence address. Updating Dependent Information - how to update dependent residence or mailing addresses, telephone numbers, or email address. Click Proceed to continue adding your PCC to your CAC. The appearance of hyperlinks does not constitute endorsement by the 151st Air Refueling Wing, the United States Air Force, or the Department of Defense of the external Web site, or the information, products, or services contained therein. Carefully answer the questions to correctly identify the relationship type. Click the Print icon to print the signed DD Form 1172-2. Mobile – Enter the family member’s mobile telephone number. If the server connection fails during the updating of email address and certificates or during the adding of certificates or applications, the DNS of the site may be unable to resolve the following names, in which case, you should take the following steps: Type cmd and click OK. A console window with a command prompt opens. If the new email address is the same as the old one, the user will be presented with an option to change only the encryption certificate. See Verifying Versions of IE, JRE, and ActivClient to determine which version is installed on your computer. Frequently Asked Questions (FAQ) - questions users frequently ask about RSS-IDCO. Note: You will not need to do this step if you are using IE 7. Please check the name and try again,” the DNS is unable to resolve to the correct address. The number that appears indicates the bit version. h��[ko\7��+�c���/@���ĻM���&�1&�45^g��E��u��v�o[���9:�P"ER%�� �����A�H���gom�v0QS������=>P]� �� ����! How can I find out what certificates are on my CAC? As more users upgrade their Operating System (OS) to 64-bit compatibility, issues may arise if you use bit versions of ActivClient, Internet Explorer (IE), and Java Runtime Environment (JRE) that are not the same. Regular active duty • When a child enters regular active duty service, his or her benefits under a … Follow steps 1-4 in the section entitled Updating Email Encryption and Signing Certificates, to update your email encryption and signing certificates. Print Family List - how to print a DD Form 1172-2 containing information for one or more dependents. If the family member’s mailing address and residence address are the same, click the Same as Residential Address check box and continue to step 7c. Locate "Java". To schedule please visit https://idco.dmdc.osd.mil/idco/#/. Note:  The signature block may have a yellow question mark indicating that your computer does not have the root public key infrastructure (PKI) certificate to validate the signing certificate. Enter xx.xx.xx.xx ucups-ss.dmdc.osd.mil in the DNS address fields. See Verifying Versions of IE, JRE, and ActivClient to determine which JRE version is installed on your computer. Effective 2/12/11, DoD has implemented new requirements within the Federal PKI policy and are unable to issue 1024 PKI Certificates. If the relationship type requires verification of multiple documents, you will be presented with additional screens for each required document. Home – Enter the family member’s home telephone number. How can I find out what applications are on my CAC? See your facility Email Administrator for direction. Add PCC on UPN - how to modify your User Principal Name (UPN) to add a Personnel Category Code (PCC) to your CAC email signature certificate. Users with multiple CACs (Civilian/Reservist or Contractor/Reservist) and multiple accounts in the same Active Directory should add a PCC to their UPN. Country – Use the drop-down menu to select the country of the family member’s mailing address. Generating a DD Form 1172-2 for those dependents in need of a new identification (ID) card, Generating and printing a family list (i.e., a copy of the DD Form 1172-2 not usable for ID card purposes) to be used for housing requests or other personnel actions, Add/Change email address to receive initial or new Email Signature and Email Encryption Certificates, Add a Personnel Category Code (PCC) to the User Principal Name (UPN) of the Email Signature Certificate, Activate the Personal Identity Verification (PIV) Authentication application, Add the Joint Data Model (JDM) applet to the CAC, Generate and sign a DD Form 1172-2, Application for Identification Card/DEERS Enrollment, which reduces the need to accompany the family member to receive his or her replacement ID card, Update Sponsor and/or Sponsor family members’ contact information (e.g., address, email, phone number), Request that a family member be added to her/his DEERS record (e.g., child, spouse, parent/parent-in-law), Add a Personnel Category Code (PCC) to her/his CAC, Request that a family member be added to their DEERS record (e.g., child, spouse, parent/parent-in-law). City – Enter the city of the dependent residence. Click Proceed if all of the information is correct, or click Back to change any information. Address 2 – Enter the second line of the dependent address. However, if the email address is changing, both the encryption and the signature certificates are replaced with new ones. h�bbd```b``a�] ��D�3"��U`2 L����`�R0Y�g> ������l�\Q`��`�BA$�GY2�1�Ď�$9̕�*g��`i�f�T2���7D�aZ"�����OA�0�No ��ԓ� �S!��@�Û���t�@� �s The “Contact Information” page is displayed. If the DNS is still unable to resolve the DNS address, you will need to contact the DMDC to get the IP address and submit a request to have them add the site address. The Certificate Information section of the “Update Certificates” page lists all certificates installed on your CAC. Address 1 – Enter the first line of your residence address. Click the check box if the dependent’s mailing address is the same as the Sponsor’s mailing address and continue to step 4. A PCC allows users to continue Smart Card Logon to a separate network account. You will need to contact DMDC to get the IP address. The Performing Sponsor/Dependent Functions section includes the following topics: Updating Sponsor Information - how to update the Sponsor residence or mailing addresses, telephone numbers, or email address. To add or change your email address and request new or updated Email Encryption and Signing Certificates: On the “Home” page, click Change CAC Email. To modify your User Principal Name (UPN) to add a Personnel Category Code (PCC) to your CAC email signature certificate: On the “Home” page, click Add PCC on UPN. Address 1 – Enter the first line of the family member’s mailing address. The action to terminate benefits for a family member is one example. X���oap\�|3��VC��t���Yт(�QG�y��_拑e����(._p58�d����'H��h��՜�z#uمI!��+�\ � R/�9� ��s��W��2��iO'��c�m�9��D(PtzⴧY N���c2�w`�3" �T �&6� ;��@Z�5�^ ����u@�I�A�S�� CK��q)P�q6��;/0�^>����hBTvs�FW� "�3�> rE7qf*g3�7�2`{a�`ȡ���q�x�:31T�Bh�#���� T��2@� �1�[ To verify the bit version of ActivClient: In the "ActivClient" window, click Help and select About ActivClient. Click Proceed. A list of applications currently installed on your CAC is displayed in the “Currently Installed” section. Customer Service Representatives are available 24x7 at: If you require DoD Beneficiary information or assistance with your personnel record, contact the DMDC/DEERS Support Office. Suffix – Enter a suffix for family member, if necessary (i.e., Jr. or III). Click the check box if the dependent’s residential address is the same as the Sponsor’s residential address and continue to step 3. No, if you have encrypted email, you will need to gain access to the keys that you used to encrypt the email. MAKING AN APPOINTMENT-Please visit https://idco.dmdc.osd.mil/idco/#/ (not available until the COVID-19 pandemic is over, use one of the options below).-Call the ID Card Office at 984-664-6190 (if we do not answer, leave your name and number and we will call you back in the order your call was received). Listed below are Indiana military installations and military support centers, with full contact information, that can assist you with your benefits. City – Enter the city of the family member’s mailing address. Click Home to perform additional tasks or log off the application. This option should only be used if you know that your system is configured with the specified components. Home – Enter the dependent home telephone number. In the "Exception Site List" dialog box, add the following websites and click OK. Option 2: Adding RSS-IDCO as a Trusted Site via IE. *G)�h(Pe)��`�U v�F�O�r�!������@%*z�bPFRQ���AˈOz�FS�p���S.�E������9a�-�8(�J��6=�@OԶ�ޅ�'|�D`8JL J�'M����㫧'�_�d���w��ï&��W�KS��W��0|=9~M�_�__\.>���O���K� iz���ѣɓ�Œ�s}I�I��_f���ŧ"(t9����,���‹���W�泋��-5r����ɛϟ擗GO'?��>��/%�_�?ι����/Q�ٓG�w��RjsʘL��!O State – Use the drop-down menu to select the state of your mailing address. %PDF-1.6 %���� The System Requirements section includes the following topics: Minimum System Requirements - a description of the required software / configuration for your computer to run RSS-IDCO. to 3:30 P.M. (PST) at: Worldwide: 1-800-538-9552 or TTY/TDD: 1-866-363-2883, Verifying Versions of IE, JRE, and ActivClient, Verifying Bit Versions of IE, JRE, and ActivClient, Updating Email Encryption and Signing Certificates, Activating a PIV Authentication Certificate. Customer Service Representatives are available Monday-Friday (excluding U. S. federal holidays) 6:00A.M. Navigate to the ActivIdentity>ActivClient and select User Console. Mobile – Enter the dependent mobile telephone number. Note: If you do not require new PKI certificates or the addition of the PCC on your CAC, please continue to use your card until its expiration date. In the "Task Manager" window, click the Processes tab. If you need help with the IDCO application, contact the DMDC Support Center (DSC) help desk. Activating a PIV Authentication Certificate - how to activate your Personal Identity Verification (PIV) certificate. Click Home to perform additional tasks or log off the application. This option should be used if you have multiple CACs. You have the option to change the following field in the “Personal Email” section: Personal – Enter the dependent personal email address. You have the option to change the following fields in the “Residential Address” section: Country – Use the drop-down menu to select the country of your residence. You will also need to verify that port 443 is open in the firewall. Is email encrypted with your original CAC PKI certificates accessible after you have changed the email address on your CAC? You are accessing a U.S. Government (USG) Information System (IS) that is provided for USG beneficiary self-service-authorized use only. The version number displays in the “About Java” window. Note:  Clicking skip check will allow you to continue to the “Identity Information” page without checking your system configuration. Click ID Card Office to find a local RAPIDS ID card office. Personal – Enter the family member’s personal email address. The version number displays in the "Major Version" section. However, if the email address is changing, both the Encryption and the Signature certificates are replaced with new ones. Note: You will not need to do this step if you are using JRE versions prior to Version 7 Update 51. It may look something like this: C:\>_. 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